Refund & Cancellation Policy

1. Digital Nature of Service & Free Trial

FindMyRole AI provides intangible, digital software subscriptions and real-time automated data notifications.

To ensure complete customer satisfaction before committing to a paid plan, FindMyRole AI offers an optional 7-Day Free Trial so users can fully test and experience the daily notification digests at zero cost and without providing payment details upfront.

2. Cancellation Policy

• No Hidden Recurring Charges: Our standard monthly plans (e.g. ₹499 for 30 days) are prepaid and do not automatically charge your bank or card without explicit consent.
• Cancel Anytime: If you do not wish to renew your subscription, you simply choose not to initiate a renewal payment upon the 30-day expiration.
• Immediate Revocation: If you wish to voluntarily cancel an active account before the term ends, you may submit a cancellation request through your dashboard or by emailing applymata@gmail.com.

3. Refund Eligibility Criteria

Refunds are processed under the following qualifying circumstances:

• Duplicate or Accidental Billing: If your payment method was charged multiple times due to a network glitch or gateway timeout, 100% of the duplicate charge is refunded immediately upon verification.
• Technical Provisioning Failure: If our automated system fails to provision your portal credentials or deliver notification services within 24 hours of payment confirmation, and our support team is unable to resolve the issue, you are entitled to a full 100% refund.
• Unsatisfied During First 48 Hours: If you purchased a subscription without utilizing the free trial and find that the software does not suit your technical requirements, you may request a refund within 48 hours of the initial purchase date, provided you have not excessively scraped or abused the system.

4. Non-Refundable Scenarios

Refunds cannot be issued in the following circumstances:

• Requests made after more than 48 hours of active service usage.
• Lack of job interview conversion (as explicitly stated in our Terms, FindMyRole AI is an automated notification tool, not an employment or placement agency).
• Accounts terminated for violation of our Terms of Service or fair usage policies.

5. How to Request a Refund

To initiate a refund, please send an email to applymata@gmail.com with the following details:

Our billing team responds to all refund inquiries within 24 business hours. Once approved, the payment gateway initiates the credit back to your originating payment source within 5 to 7 business days.